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Our goal is a relaxing, healing & tailored experience for each appointment-based service we offer. The policies below enable us to deliver that experience with care, consistency and fairness to each client that we serve.

WE DO NOT ACCEPT WALK-INS and do not have a receptionist.

BOOKING

We require pre-payment for all appointment services. Please be prepared with your credit or debit card when calling for an appointment. Appointments can be booked online up to 60 days in advance.

For same-day appointments, the online booking window is 3 HOURS, meaning you cannot book an appointment that starts less than 3 hours from the time of booking, to provide enough time for therapist/practitioner travel & pre-setting the environment & equipment needed. You may call, text or email us if you would like to try for a same-day appointment time that's less than 3 hours away and we will do our best to squeeze you in when possible, but cannot ever guarantee the availability of a specific therapist, practitioner, service or time slot for same-day appointments outside the online booking window.

RESCHEDULES, CANCELLATIONS & NO-SHOWS

We ask for 24 hour notice if you need to reschedule or cancel your appointment. Call, text or email us

The late cancellation window begins 12 hours before the start of any appointment. 

If you cancel your appointment before the late cancellation window begins, you'll automatically receive money credits back to your account and bookings made using pre-paid packages or usage-limited subscriptions will be automatically added back to the package or usage limit.

If you cancel your appointment within the 12 hour late cancellation window OR no call/no show for an appointment, you will forfeit your full appointment price, package or membership credit and will not receive credit back to your account. Bookings made using pre-paid/class packages or usage-limited subscriptions will be automatically deducted from their package or usage limit.