Our goal is a relaxing, healing & tailored experience for each appointment-based service we offer. The policies below enable us to deliver that experience with care, consistency and fairness to each client that we serve.
WE DO NOT ACCEPT WALK-INS and do not have a receptionist.
We require pre-payment for all appointment services. Please be prepared with your credit or debit card when calling for an appointment. Appointments can be booked online up to 60 days in advance.
For same-day appointments, the online booking window is 3 HOURS, meaning you cannot book an appointment that starts less than 3 hours from the time of booking, to provide enough time for therapist/practitioner travel & pre-setting the environment & equipment needed. You may call, text or email us if you would like to try for a same-day appointment time that's less than 3 hours away and we will do our best to squeeze you in when possible, but cannot ever guarantee the availability of a specific therapist, practitioner, service or time slot for same-day appointments outside the online booking window.
RESCHEDULES, CANCELLATIONS & NO-SHOWS
We ask for 24 hour notice if you need to reschedule or cancel your appointment. Call, text or email us
The late cancellation window begins 12 hours before the start of any appointment.
If you cancel your appointment before the late cancellation window begins, you'll automatically receive money credits back to your account and bookings made using pre-paid packages or usage-limited subscriptions will be automatically added back to the package or usage limit.
If you cancel your appointment within the 12 hour late cancellation window OR no call/no show for an appointment, you will forfeit your full appointment price, package or membership credit and will not receive credit back to your account. Bookings made using pre-paid/class packages or usage-limited subscriptions will be automatically deducted from their package or usage limit.
We understand that life gets complicated, and exceptions to this policy can be made for emergency situations on a case by case basis with proper communication. We ask that you call, text, or email us as far ahead of your appointment time as possible if you have an emergency situation that will prevent you from attending, as there may be others waiting for that time-slot and a cancellation or no show represents lost opportunities for multiple parties.
Lovelock Healing Arts, LLC
213 South Baylen Street, Suite A, Pensacola, Florida 32502
Copyright © 2023 Lovelock Healing Arts, LLC — All Rights Reserved | Website designed & maintained by Dan Lovelock
Florida Massage Establishment License # MM42531